Telecoms & Customer Experience Consultants.

A Telecoms & Customer Experience Consultancy that delivers on strategy, procurement and implementation every time.

SMART CX Consulting

01.

We help our customers create a comprehensive Customer Service Strategy which addresses challenges and provides a step-by-step plan to achieve the desired outcomes of the service.

02.

Smart Contact Centre Procurement

Our CX technology procurement service has helped clients as small as 30 seats and as large as 20,000 seats get the right technology and service at the best price.

03.

Smart CX Optimisation

Whether you're looking at optimising service levels, leveraging technology investments, enhancing processes or reviewing resource and management structures, we've got you covered.

04.

Smart CX Transformation

Have you got the strategy but looking for help implementing it, that's what we do. Our CX Transformation Consultants help drive digital transformation, working as part of your team to ensure your outcomes are delivered on time and on budget.

TRUSTED BY

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Check out our other services across all areas of telecoms.

Whether you're looking for help with your Contact Centre, Telephony, Network or even Mobiles, we've got a range of consulting services to fit your need.

Telecoms Consulting

ABOUT US.

At Soniza we're about relationships. That's why our clients continue to use us year after year. Started in 2016, we continue to support many clients we started with nearly 10 years ago. We set out to create a service, offering what the large consultancies do, but doing it better, on a personal level and for a fraction of the cost.

Ready to get started?

Contact us to get a free consultation. Whether you're looking for Customer Experience Strategy, Looking to design a new operating model or need help with finding the right technology, we've got you covered.